| id |
bigint(20)
|
|
|
|
| company_id |
bigint(20)
|
|
|
|
| subject |
varchar(500)
|
utf8mb4_general_ci
|
|
|
| customer_name |
varchar(191)
|
utf8mb4_general_ci
|
|
|
| customer_email |
varchar(191)
|
utf8mb4_general_ci
|
|
|
| order_number |
varchar(100)
|
utf8mb4_general_ci
|
|
|
| status |
enum('open', 'pending', 'closed')
|
utf8mb4_general_ci
|
|
|
| priority |
enum('low', 'medium', 'high')
|
utf8mb4_general_ci
|
|
|
| ai_category |
varchar(191)
|
utf8mb4_general_ci
|
|
|
| ai_overview |
text
|
utf8mb4_general_ci
|
|
|
| order_id |
bigint(20)
|
|
|
Browse foreign values
|
| priority_id |
smallint(5)
|
|
|
|
| owner_username |
varchar(191)
|
utf8mb4_general_ci
|
|
|
| assigned_agent |
varchar(100)
|
utf8mb4_general_ci
|
|
|
| language_code |
varchar(10)
|
utf8mb4_general_ci
|
|
|
| inbox_category_id |
smallint(5)
|
|
|
|
| source |
enum('email', 'webform', 'manual', 'api', 'other')
|
utf8mb4_general_ci
|
|
|
| last_update_preview |
varchar(1000)
|
utf8mb4_general_ci
|
|
|
| created_at |
timestamp
|
|
|
|
| updated_at |
timestamp
|
|
|
|
| closed_at |
datetime
|
|
|
|