id |
bigint(20)
|
|
|
|
company_id |
bigint(20)
|
|
|
|
subject |
varchar(500)
|
utf8mb4_general_ci
|
|
|
customer_name |
varchar(191)
|
utf8mb4_general_ci
|
|
|
customer_email |
varchar(191)
|
utf8mb4_general_ci
|
|
|
order_number |
varchar(100)
|
utf8mb4_general_ci
|
|
|
status |
enum('open', 'pending', 'closed')
|
utf8mb4_general_ci
|
|
|
priority |
enum('low', 'medium', 'high')
|
utf8mb4_general_ci
|
|
|
ai_category |
varchar(191)
|
utf8mb4_general_ci
|
|
|
ai_overview |
text
|
utf8mb4_general_ci
|
|
|
order_id |
bigint(20)
|
|
|
Browse foreign values
|
priority_id |
smallint(5)
|
|
|
|
owner_username |
varchar(191)
|
utf8mb4_general_ci
|
|
|
assigned_agent |
varchar(100)
|
utf8mb4_general_ci
|
|
|
language_code |
varchar(10)
|
utf8mb4_general_ci
|
|
|
inbox_category_id |
smallint(5)
|
|
|
|
source |
enum('email', 'webform', 'manual', 'api', 'other')
|
utf8mb4_general_ci
|
|
|
last_update_preview |
varchar(1000)
|
utf8mb4_general_ci
|
|
|
created_at |
timestamp
|
|
|
|
updated_at |
timestamp
|
|
|
|
closed_at |
datetime
|
|
|
|