kindredsplendorapi.com / 127.0.0.1 / customersupport

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Untitled *

v		customersupport activity_log
id : bigint(20) unsigned
company_id : bigint(20) unsigned
actor_username : varchar(191)
ticket_id : bigint(20) unsigned
order_id : bigint(20) unsigned
event_type : varchar(100)
description : varchar(500)
metadata_json : longtext
created_at : timestamp

v		customersupport automations
id : bigint(20) unsigned
company_id : bigint(20) unsigned
name : varchar(150)
active : tinyint(1)
trigger_json : longtext
conditions_json : longtext
actions_json : longtext

v		customersupport companies
id : bigint(20) unsigned
name : varchar(191)
slug : varchar(191)
timezone : varchar(64)
shopify_domain : varchar(191)
shopify_api_key : varchar(191)
shopify_api_token : varchar(255)
send_from_email : varchar(255)
created_at : timestamp

v		customersupport custom_field_defs
id : bigint(20) unsigned
company_id : bigint(20) unsigned
entity_type : enum('ticket','order')
key_name : varchar(100)
label : varchar(150)
field_type : enum('text','number','boolean','date','datetime','enum')
options_json : longtext
required : tinyint(1)

v		customersupport custom_field_values
id : bigint(20) unsigned
field_id : bigint(20) unsigned
ticket_id : bigint(20) unsigned
order_id : bigint(20) unsigned
val_text : text
val_number : decimal(20,6)
val_bool : tinyint(1)
val_date : date
val_datetime : datetime
val_enum : varchar(100)

v		customersupport inbox_categories
id : smallint(5) unsigned
code : varchar(50)
name : varchar(100)

v		customersupport macros
id : bigint(20) unsigned
company_id : bigint(20) unsigned
name : varchar(150)
description : varchar(255)
actions_json : longtext

v		customersupport messages_import
id : int(11)
ticket_id : int(11)
direction : varchar(16)
message_type : varchar(32)
author_name : text
author_email : text
body_text : mediumtext
body_html : mediumtext
language_code : varchar(16)
is_private : tinyint(1)
created_at : datetime

v		customersupport message_attachments
id : bigint(20) unsigned
message_id : bigint(20) unsigned
filename : varchar(255)
mime_type : varchar(100)
size_bytes : bigint(20) unsigned
storage_url : varchar(1000)

v		customersupport message_translations
id : bigint(20) unsigned
message_id : bigint(20) unsigned
source_lang : varchar(10)
target_lang : varchar(10)
translated_text : mediumtext
engine : varchar(50)
created_at : timestamp

v		customersupport orders
id : bigint(20) unsigned
company_id : bigint(20) unsigned
shopify_order_id : bigint(20) unsigned
admin_graphql_api_id : varchar(191)
name : varchar(191)
order_number : int(11)
source_name : varchar(50)
shopify_customer_id : bigint(20) unsigned
email : varchar(191)
phone : varchar(50)
financial_status : varchar(50)
fulfillment_status : varchar(50)
confirmed : tinyint(1)
cancelled_at : datetime
cancel_reason : varchar(100)
closed_at : datetime
created_at_utc : datetime
processed_at_utc : datetime
updated_at_utc : datetime
currency : char(3)
subtotal_price : decimal(12,2)
total_price : decimal(12,2)
total_discounts : decimal(12,2)
total_tax : decimal(12,2)
total_weight : int(11)
presentment_currency : char(3)
current_total_price : decimal(12,2)
current_total_tax : decimal(12,2)
ship_name : varchar(191)
ship_company : varchar(191)
ship_phone : varchar(50)
ship_address1 : varchar(191)
ship_address2 : varchar(191)
ship_city : varchar(100)
ship_province : varchar(100)
ship_zip : varchar(30)
ship_country : varchar(100)
ship_country_code : char(2)
est_delivery_start : datetime
est_delivery_end : datetime
latest_tracking_number : varchar(191)
latest_carrier : varchar(100)
delivered_at : datetime
gateway : varchar(100)
tags_raw : text
note : text

v		customersupport priorities
id : smallint(5) unsigned
company_id : bigint(20) unsigned
code : varchar(50)
name : varchar(100)
sort_order : smallint(5) unsigned

v		customersupport tags
id : bigint(20) unsigned
company_id : bigint(20) unsigned
name : varchar(100)
color : varchar(7)

v		customersupport templates
id : bigint(20) unsigned
company_id : bigint(20) unsigned
name : varchar(150)
language_code : varchar(10)
subject_tpl : text
body_tpl : mediumtext

v		customersupport tickets
id : bigint(20) unsigned
company_id : bigint(20) unsigned
subject : varchar(500)
customer_name : varchar(191)
customer_email : varchar(191)
order_number : varchar(100)
status : enum('open','pending','closed')
priority : enum('low','medium','high')
ai_category : varchar(191)
ai_overview : text
order_id : bigint(20) unsigned
priority_id : smallint(5) unsigned
owner_username : varchar(191)
assigned_agent : varchar(100)
language_code : varchar(10)
inbox_category_id : smallint(5) unsigned
source : enum('email','webform','manual','api','other')
last_update_preview : varchar(1000)
created_at : timestamp
updated_at : timestamp
closed_at : datetime

v		customersupport tickets_import
id : int(11)
company_id : int(11)
subject : text
customer_name : text
customer_email : text
order_number : varchar(64)
status : varchar(32)
priority : varchar(32)
assigned_agent : text
ai_category : text
ai_overview : text
created_at : datetime
updated_at : datetime

v		customersupport ticket_messages
id : bigint(20) unsigned
ticket_id : bigint(20) unsigned
direction : enum('in','out','note','system')
message_type : enum('email','system','other')
author_name : varchar(191)
author_email : varchar(191)
body_text : mediumtext
body_html : mediumtext
language_code : varchar(10)
is_private : tinyint(1)
created_at : timestamp

v		customersupport ticket_statuses
id : smallint(5) unsigned
company_id : bigint(20) unsigned
code : varchar(50)
name : varchar(100)
is_closed : tinyint(1)
sort_order : smallint(5) unsigned

v		customersupport ticket_tags
ticket_id : bigint(20) unsigned
tag_id : bigint(20) unsigned

v		customersupport ticket_user_state
ticket_id : bigint(20) unsigned
username : varchar(191)
last_read_at : datetime
pinned : tinyint(1)
muted : tinyint(1)

v		customersupport views
id : bigint(20) unsigned
company_id : bigint(20) unsigned
owner_username : varchar(191)
name : varchar(100)
filters_json : longtext
sort_json : longtext
is_shared : tinyint(1)

Create relationship
FOREIGN KEY
on delete
on update